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Orange Fig Ltd – Terms & Conditions

Thank you for visiting Orange Fig. We will do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your purchase.

These are the terms and conditions (Terms) on which we supply products to you. These Terms are legally binding. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require clarification on these Terms, please contact us by referring to clause 1.2.

If you do not agree to these Terms, you must not order any products from this Website.

DEFINED WORDS: In these Terms a bold word has a particular meaning. These relevant words can be found in brackets after their meaning. Any reference in these Terms and Conditions to “we”, “us” or “our” is a reference to Orange Fig Ltd. Any reference to “you” or “your” is a reference to any consumer and these references may be used interchangeably.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1 Who we are

Orange Fig Ltd is a company registered in England and Wales under registration number 13029795Our registered office is Homemead, Diddywell Road, Northam, Bideford, Devon, EX39 1NW.  We are not VAT registered. 

1.2  How to contact us

You can contact our customer service team (Customer Service Team) in the following ways:

  • Social Media
    • Facebook: @Orangefiguk
    • Instagram: @Orangefiguk
  • Email: hello@orangefig.co.uk
  • Post: Homemead, Diddywell Road, Northam, Bideford, Devon, EX39 1NW

1.3 How we may contact you

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 “Writing” includes emails

When we use the words writing or written in these terms, this includes emails.

1.5 Your status

You must be at least 18 years old to place an order on our Website.

2. ORDERING FROM ORANGE FIG

2.1 How to place an order

In order to place an order with us, we require you to create an online account (Orange Fig Account). When you create an Orange Fig Account, you will need to supply us with your real name and a valid email address. Please also see section 18.1.

You place an order on the Website by pressing the Checkout button during the checkout process. By confirming your order, you are agreeing to purchase the product you have selected which shall be subject to these Terms.

When you confirm your order, we will take payment for your order by means of your nominated payment method.

We will then send to you an order confirmation email detailing your order and any other information we must provide to you.

2.2 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a legally binding contract (Contract) will come into existence between you and us.

2.3 If we cannot accept your order

There may be circumstances in which we are unable to accept your order, because of something we discover after we send you an order confirmation email. If this is the case, we will inform you of this via email and will refund you. We may be unable to accept your order because: 

  1. We have identified an error in the price or description of the product;
  2. It appears that the order mistakenly duplicates another order;
  3. There are unexpected limits on our resources which we could not reasonably plan for
  4. We have been unable to obtain authorisation for your payment;
  5. We suspect that the order has been placed fraudulently;
  6. The product is out of stock;  
  7. A promotional offer or discount code has been used outside of a valid promotion period or has expired; or
  8. Your order otherwise breaches any of the requirements of these Terms.

2.4 Your order number

We will assign an order number to your order and tell you what it is when we send you an order confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.

3. OUR PRODUCTS

The cards sold by us through our Website are manufactured in and shipped from the United Kingdom. 

3.1 Products may vary slightly from their pictures

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images. 

3.2 Product packaging may vary

The packaging of the product may vary from that shown in images on our website.

4. PRICE AND PAYMENT

4.1 Where to find the price for the product

The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section ‎4.4 for what happens if we discover an error in the price of the product you order.

4.2 Payment 

You can pay for your products using credit card, debit card, PayPal, or any other payment method which we make available to you at the time of your order. 

4.3 Offers, discounts, vouchers and competitions

If you have been sent a discount code or voucher by us, you must apply it at the checkout to benefit from a discount or price reduction. Promotional offers and discount codes must be used within the valid offer time, but we reserve the right to dispatch products outside of this period. Orange Fig reserves the right to cancel, change or extend offers at any given time, without notice. Promotions cannot be backdated or applied retrospectively to orders already placed.

Please note that promotional offers, discount codes and vouchers can only be applied to our specified products. They cannot be used for discounts on postage or delivery charges unless otherwise specified.

There are no cash alternatives for offers or discount codes.

4.4 What happens if we got the price wrong?

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

4.5 What to do if you think your order confirmation receipt or invoice is wrong

If you think your order confirmation receipt or invoice is wrong, please contact the Customer Service Team promptly to let us know.

5. DISPATCH, DELIVERY AND PROVIDING THE PRODUCTS

5.1 General information

The dispatch date is the date that we send the item, not the date that it is delivered.

During the order process, we will generally notify you of the dispatch dates available and the expected time-frame for receiving your order. However, Orange Fig does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.

For orders that are accepted, unless we inform you otherwise in the order process, we will dispatch the product you have ordered within 2 days of the order.

It is your responsibility to ensure that the postal information you input for delivery is correct. Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items.

5.2 Delivery costs

The price of most products on our Website do not include delivery costs. We will notify you of the delivery cost at the checkout stage before you place your order.

There may be occasions from time to time (for example, a promotion) where delivery costs are included in the price of our product. On these occasions, this information will be clearly stated on our Website or App.

We reserve the right to change the delivery costs at any time

5.3 We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. Your statutory rights as a consumer are not affected.

5.4 If you are not at home when the product is delivered

Our packaging is designed as a ‘large letter’ and should therefore be delivered without the need to be at home. In the event that the delivery cannot be made, your products will be held at your local post office in line with Royal Mail’s delivery policy.

5.5 Re-arranging delivery/collection

If no one is available at the recipient’s address, it will be your responsibility to re-arrange delivery or make arrangements for collection with the carrier. Instructions on how to do so shall be left at the time of attempted delivery.

5.6 When you become responsible for the goods

A product which is goods shall be your responsibility from the time we deliver or attempt delivery of the product to the address you gave us.

5.7 When you own goods

You own a product which is goods once we have received payment in full.

5.8 What will happen if you do not give required information to us

We may need certain information from you so that we can supply the products, for example, the delivery address. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Section ‎10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

6. YOUR RIGHT TO MAKE CHANGES

As a courtesy, we may allow you to make changes to your order.  Please contact our Customer Service Team by Email quoting your order number and the email address you have registered with us available so we can answer your query as quickly as possible.

We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7. YOUR LEGAL RIGHTS TO END THE CONTRACT

7.1 Your rights

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, including:

  1. if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see section ‎9.1;
  2. if you want to end the contract because of something we have done or have told you we are going to do, see section ‎‎8.2;
  3. if you have just changed your mind about the product, see section ‎‎8.3.  You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
  4. In all other cases (if we are not at fault and there is no right to change your mind), see section ‎‎8.5.

7.2 Ending the contract because of something we have done or are going to do

If you are ending a contract for a reason set out below, the contract will end immediately, and we will refund you in full for any products which have not been provided. You may also be entitled to compensation. The reasons are:

  • (a) We have told you about an upcoming change to the product or these Terms which you do not agree to (see section ‎7.2);
  • (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
  • (d) you have a legal right to end the contract because of something we have done wrong.

7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

7.4 Ending the contract where we are not at fault and there is no right to change your mind

Even if we are not at fault and you do not have a right to change your mind (see clause 8.1) you can still end the contract before it is completed, but you may have to pay us compensation.

7.5 Summary of your legal rights: We are under a legal duty to supply products that are in conformity with these Terms. 

For a summary of your legal rights, please see below. This is subject to exceptions and is subject to change from time to time. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 03444 111 444.

Cards

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  • b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  • c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

8. ENDING YOUR CONTRACT WITH US

8.1 Reporting a problem

If you have questions or are unhappy with your order, please contact our Customer Service Team via Email (see section ‎1.2 for contact details). You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 14 days and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and to correct any future problems. Should it be necessary, we will then advise you how to return your item.

If you receive a product from us in error, you must inform our Customer Service Team immediately. Our Customer Service Team will then provide you with instructions on how to return or securely destroy the product.

8.2 Your legal obligation to return rejected products

If you wish to exercise your legal rights to reject products you must return them back to us

8.3 Procedure for returns and refunds 

We will refund you the price you paid for the products including delivery costs, by the method you used for payment within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Where an item is faulty,  please contact our Customer Service Team via email. We will either ask you to return the item to us within three days of receipt or to take a photo of the item before returning it back to us. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the products using your original payment method. Alternatively, we may offer to resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Please note that if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken.

8.4 When we will pay the costs of return

We will pay the costs of return if:

  • (a) the products are faulty or misdescribed;
  • (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
  • (c) if we, or on behalf of our suppliers, have requested a return of the product due to a product recall.

8.5 Deductions from refunds if you are exercising your right to change your mind

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9. OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract if you break it

We may end the contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time, allow us to deliver the products to you or the recipient or collect them from us/your local depot.

9.2 You must compensate us if you break the contract

If we end the contract in the situations set out in Section ‎9.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. ORANGE FIG’S INTELLECTUAL PROPERTY

For the purposes of these Terms, the following words will have the meanings as set out below:

(a) IP means intellectual property rights of any nature, including (for example) patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications for such rights, and rights to apply for and be granted such rights, and renewals or extensions of such rights, and rights to claim priority from such rights, and all similar or equivalent rights or forms of protection which subsist, or will subsist, now or in the future, in any part of the world.

(b) Content means all text, software, applications, graphics, audio, visual and/or audio-visual material (including but not limited to, music, sound, still visual images, photographs and video), data, database content, page layouts, design and other multi-media content, information and material, including the metadata relating to such content.

Unless otherwise stated, all Content on and IP in relation to our Website is wholly owned by Orange Fig.

You may use and access our Website to the extent and purpose required for ordering any products and/or services made available by Orange Fig in accordance with these Terms.

You are not allowed to:

(a) remove any notices relating to IP contained in any Content, material and/or products taken from our Website;

(b) whether for a commercial purpose or otherwise, copy, distribute, show in public and/or create any derivative work from, any material, Content or IP owned by Orange Fig without the prior express written permission and licensing by us to do so;

(c) use Orange Fig, including but not limited to, its Website, Content, IP, products and/or services for any commercial purpose other than in accordance with these Terms; and

(d) use any robot, spider, scraper or other automated means to access the Website for any purpose without our prior express written permission.

Any rights not granted in these Terms are reserved for our own benefit.

11.  OUR WEBSITE

We will always try to ensure that our Website is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of these websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites, you do so at your own risk.

12. CUSTOMER REVIEWS

By submitting a review on our Website, Trust Pilot or any other third party websites you confirm and agree that you are the sole author of the review, your review is accurate and that you are at least 18 years’ old.

For any review that you submit, you grant Orange Fig a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate and create derivative works from that review in any medium or technology throughout the world.

You must agree that you will not submit a review that:

(a) you know to be false, inaccurate or misleading;

(b) is confidential or personal information of a third party;

(c) breaches any applicable law, or that advocates, promotes or assists any unlawful act;

(d) infringes anyone’s intellectual property rights;

(e) is or can be regarded as offensive, abusive, threatening or defamatory;

(f)  promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;

(g) references any other website or service;

(h) misrepresents identity or impersonates any person;

(i) pornographic, obscene or indecent;

(j) may harass, upset, embarrass or alarm any person; or

(k) comments on any other reviewer.

We reserve the right to decline publication of reviews or to remove reviews at our discretion. By submitting your email address in connection with your rating and review, you agree that Orange Fig may use your email address to contact you about your review. We will not pass your details onto any third parties without your consent. Orange Fig accepts no liability for your personal information in relation to reviews you leave on third party websites.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy and Cookie Policy, which are subject to change from time to time.

14.  WE ARE RESPONSIBLE FOR LOSS OR DAMAGE SUFFERED BY YOU

14.1  We are responsible to you for foreseeable loss and damage caused by us. 

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for faulty products under the Consumer Protection Act 1987.

14.3 We are not responsible for damage or loss arising from your actions

We are not responsible for any damage or loss incurred by you when such loss or damage is caused by negligence, wilful misconduct or concealment of information by you (deliberate or otherwise).  

14.4 We are not responsible for losses to your business

We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. GENERAL

15.1 Your Orange Fig Account

Please note that we do not perform verification checks when you create an Orange Fig Account, and it is therefore important that you provide your real name and a valid email address when signing up. This is to ensure compliance with these Terms and so that our Customer Service Team can perform identity verification if you ever contact us about your order. A valid email address is also required to receive any other communications mentioned in these Terms. We will not be responsible for being unable to verify your identity or not being able to assist with your queries if you have used a fake name or email address.  

15.2 Suspension

If you are found to be in breach of these Terms, we reserve the right to suspend your Orange Fig Account, you order and all access to Orange Fig’s Website.

In addition, we are entitled to suspend provision of all or part of our services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.

15.3 Change of Terms

These Terms may change from time to time and when they do, we will post the new version of the Terms on the Website and flag it appropriately.

15.4 We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms to another organisation.

15.5 You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. 

15.6 Nobody else has any rights under this contract

This contract is between you and us. No other person shall have any rights to enforce any of its Terms.

15.7 If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.8  Even if we delay in enforcing this contract, we can still enforce it later 

Just because we do not insist immediately that you do anything you are required to do under these Terms, it does not mean you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.9  Which laws apply

These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.